Refund Policy

This policy explains how payments for paid plans, credit top-ups and large file conversion requests on ALINK3D Creator (alink3d.com, the "Service") are canceled and refunded. It is part of the Terms of Service.

1. What it covers

Prices for paid plans and top-ups on the Pricing page include VAT. Large conversion prices on the Large conversion page exclude VAT; the amount charged includes VAT.

For large conversion requests, section 8 applies instead of sections 2–5 (sections 6 and 7 still apply).

2. Withdrawal

1. If you apply within 7 days of payment and haven't used the credits or paid-plan features from that payment, we refund it in full.
2. Once you've used credits or paid-plan features, delivery of digital content has started, so withdrawal is limited and sections 3–5 apply. We tell you this and ask for your consent on the checkout screen before you pay.

3. Canceling a subscription

1. You can cancel a subscription at any time. Until billing settings open, please request it via Contact.
2. After you cancel, we stop charging from the next billing date, and you keep your current plan until the paid period ends. Then your plan changes to Free; your data is not deleted.
3. Monthly plans are not refunded for the rest of the month if you cancel mid-period (except withdrawal under section 2).

4. Canceling an annual plan early

1. You can cancel an annual plan mid-period and get the remaining amount back.
2. Refund = amount paid − (months used × that plan's monthly price). Months are counted from the payment date, and a started month counts as used. If the result is below zero, the refund is zero.
3. For example, if an annual plan costs 10 times the monthly price and you cancel in the third month, we refund 7 months at the monthly price.
4. After the refund, your plan changes to Free right away.

5. Credit top-ups

1. You can request a refund for unused top-up credits within 90 days of purchase. Refund = amount paid × (remaining top-up credits ÷ credits purchased).
2. Credits are used in this order: monthly credits → trial credits → top-up credits.
3. Expired credits, monthly credits and free credits are not refunded.

6. When we're at fault

1. If you couldn't use paid features because of a Service outage or other cause on our side, we extend your period by that time or refund that portion.
2. Credits deducted for a task that failed are returned automatically, with no request needed (Terms section 7).

7. How to request and processing

1. Send us the email of the paying account, the order number (if any) and the reason via Contact.
2. After review, we refund to the original payment method. Card refunds may take a few days to appear, depending on the card issuer.
3. We'll email you the result.
4. You can cancel a large conversion request with [Cancel request] on your request page. Until that page is available, request it via Contact as in item 1 with the request number.

8. Large file conversion requests

1. Large conversion is work made to order: our engineers convert the original CAD file you upload into a web 3D model. Turnaround is counted in business days (excluding weekends and Korean public holidays) from payment; payments after 18:00 Korea time start the next business day. Time spent waiting for your approval of extra work is not counted.
2. If you cancel a request, we refund the following share of the amount paid (including VAT), rounded down to the won.

1. Within 7 days of completion, if the result has quality problems on our side (missing parts, wrong geometry, etc.), we redo it once for free. A redo for changed requirements starts after you pay 50% of the base price. If you've already deleted the original, please upload it again.
2. Extra work outside the request (such as model cleanup) is done only after we tell you the amount and reason and you approve and pay. If you decline, we continue with the original scope. Extra and paid-redo payments are refunded at the rates in item 2. The total for one request, including extra work, does not exceed ₩450,000 excluding VAT.
3. As the work is made to order, the right of withdrawal is limited once an engineer starts work. We tell you this and ask for your consent before payment. Before assignment, you get a full refund under item 2.
4. Retention and deletion of original files follow the Large conversion page and section 4 of the Privacy Policy.