How can we help?

Search guides and frequently asked questions.

Getting started
From sign-up to your first shared link
Upload & CAD conversion
Formats, size, conversion errors
AI 3D models
Import models made with AI services
- Import 3D models made with AI
Editor & animation
Scene tree, steps, explode template
Sharing & embed
Links, visibility, website embedding
Pricing & credits
Plans, credits, cancellation
- How credits are used
- Change or cancel your plan
Account & security
Sign-in, data retention
- Retention and deletion of uploaded files
- Reset your password
Enterprise
Moving to ALINK3D Enterprise
- Creator vs. Enterprise
- How the consultation works

Support

For things we need to check directly, like failed files or plan issues.

Email

[To be confirmed] — you can also send files by email.

Enterprise customers

Need work instructions, inspections or MES integration? Talk to our team.

Talk to Enterprise