When a conversion fails, the credits you were charged are returned automatically. Check the message on the conversion screen, then find the fix in the table below.
The original file is kept for 7 days after the failure, so you can try again without uploading it again.
Fixes by cause
| Message | Cause | Fix |
|---|---|---|
| The file is damaged or has a format error | Damaged file, format error | Re-export from your CAD tool as AP214 or AP242 and upload again |
| Externally referenced parts are missing | The assembly references other files | Save the assembly as a single file and upload again |
| No geometry was found in the file | No solids or surfaces | Check that the original contains geometry |
| Processing took longer than 15 minutes | Very large assembly | Convert again with the Lightest optimization level |
| Went over the memory limit during conversion | Very large assembly | Convert again with Lightest, or split the assembly |
| We couldn't save the conversion result | The result is too large | Convert again with Lightest |
| Over the upload limit | The file is larger than the limit | Remove unneeded parts and save again, or ask about large files |
| We couldn't register the result | Server problem | Try again shortly, and contact us if it keeps happening |
Try again
- On the dashboard, open the project marked Conversion failed.
- Click Change optimization and retry and change the level if needed. A retry costs 10 credits.
- If the same error keeps happening, click Contact us with the file. Details of the job are sent along with it.
After the retention period (7 days), you can't retry the conversion. Upload the file again to start a new conversion.